Credit
All initial orders placed with Golden Bough Botanicals Inc. will be shipped prepayment or C.O.D. Visa & MasterCard are accepted. Customers who wish to establish net 30 terms must fill out a credit application. Golden Bough reserves the right to refuse, cancel or limit credit to any customer. Golden Bough also reserves the right to refuse any orders or returns.

Ordering
Please fax your orders any time, your written order will guarantee you will receive what you ordered. Verbal telephone orders can be taken between 8.30am.and 4.30pm. Monday to Friday, Pacific time. We would remind you that shipment errors resulting from orders taken verbally will be an expense that you will be responsible for. Minimum order is $75.00. Orders for less will be subject to a $5.00 service charge. Orders under $50.00 will not be processed. (1lb. minimum per item unless otherwise marked.)

Invoicing
Invoices are enclosed with shipped orders unless we are instructed otherwise. A service charge of 2% per month will be assessed for past due accounts.

Shipping
All Golden Bough orders will be shipped by ground from Delta, BC freight prepaid. The freight will then be added to your invoice. The customer has the option of choosing their preferred carrier or service level at the time of ordering, freight collect only. Please allow 72 hours for shipping.

Returns
Any claim must be reported within 7 days of receipt of goods. Our authorization is required for any returned merchandise and is subject to a 15% restocking fee. No returns are accepted on Herbs, Spices, Essential Oils, Formulas and Teas due to compliance with Good Manufacturing Practices. Items returned without authorization will not be credited. Authorized returns must be in riginal packaging to receive full credit.

ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE
Country of Origin stated in this website is subject to change without notice depending on supply.

All products are sold on a wholesale basis either as a raw material sold for further processing or to be resold.

Limited Product Liability
Golden Bough Botanicals Inc. employs a number of quality control checks before we ship you your order so that errors are kept to a minimum. When a mistake is made by us we will be monetarily liable for error limited to the sales cost of the merchandise that we shipped you and the freight charges (when sold FOB our warehouse).

On receipt of your merchandise, please check the goods carefully. Be certain that the decorative botanicals, herbs and spices that you are receiving conform to what you ordered. We recommend you fax or email your order as we cannot be held liable for mistakes made on verbal orders.

Fragrances and Essential Oils should be carefully reviewed, if you are unfamiliar with a particular oil please request a sample before you order so you can be aware of that oils characteristics. We strongly recommend that you run a test batch using any new fragrance or essential oil lot before implementing a full production run. Should there be any problems you can correct them without incurring a large loss.

All of our essential and fragrance oils are recommended for external use only and should be mixed with a suitable carrier oil before use.

Disclaimer for Infestation
Herbs, spices and botanicals can become infested with insects. Golden Bough implements several precautionary methods to control infestation, many decorative botanicals are natural raw materials. Just like wheat and corn these natural goods can become infested with insects.

If you observe infestation in botanicals, immediately isolate and remove the infested material from your warehouse or storage area so as not to expose any other inventory. You can kill insects by freezing the material at zero degrees Fahrenheit. Golden Bough Botanicals makes no warranty that the product we ship you will be 100% free of infestation as infestation can occur at any point in the supply chain. We strongly recommend that you implement a monitoring program for insect activity in your storage areas.